GPS Insight Support Wiki support

support:3-d_realistic_buildings_in_major_cities

2007-06-03T11:58:21-06:00

>>Back to Support Google Earth has ultra-realistic 3-D buildings in major cities now Turn them on under Layers: 3D Buildings: 3D Warehouse Here are some screen shots: A Current Status shot of a vehicle which just came from the Tropicana and is now sitting waiting in the taxi line at the San Remo

support:30_day_history_in_3d_current_mapping

2010-05-18T15:01:38-06:00

>>Back to Support All of our customers with access to 3D Mapping using Google Earth can now view a vehicle’s 30 Day History in 3D Current Mapping. Select the vehicle, go to 3D Current Mapping and select 30-day (with stops) from the drop-down menu:

support:3_new_gps_tracking_devices

2010-12-21T13:48:59-06:00

3 New GPS Tracking Devices GPS Insight recently introduced 3 new hardware options for your GPS Tracking requirements: The TT-3000 is our newest Trailer Tracking, battery-operated (field replaceable) option, which uses a satellite network so it will always be able to report no matter how remote it may be.

support:ability_to_sort_report_columns

2010-10-27T11:24:45-06:00

>>Back to Support You now have the ability to sort report columns in some reports. Just run a report and click on the title of the column you would like sorted. Click it once and you will have your column sorted from highest to lowest. In this case it’s the highest max speed to the lowest max speed.

support:about_gps_insight

2010-06-09T11:23:41-06:00

>>Back to Support GPS Insight provides reliable GPS tracking, navigation, and messaging technology to fleet based customers. Using the GPS Insight fleet tracking product, companies realize a significant increase in efficiency, and are able to gain insight into all aspects of their fleet. Current location, unlimited history, engine diagnostics, routing, reports, alerts, and messaging all combine to provide the perfect product for most companies. Our flexibility is one of our core strengths, a…

support:animation_of_2_long_haul_vehicles_with_corresponding_google_earth_file

2007-03-21T00:07:48-06:00

>>Back to Support Here is a sample file which shows a couple of long haul trucks driving through the country: Here is the video clip: Here is a screen shot if you don’t want to open the .kmz in Google Earth or the .mpg movie: >>Back to Support

support:assign_drivers_using_driverid

2011-01-26T09:37:56-06:00

>>Back to Support DriverID provides a way to auto-assign drivers to vehicles. The assignment is made when a driver touches a keyfob button to a reader in the vehicle (like at the start of a shift). That driver will remain associated with the vehicle until a new driver is assigned. Any activity performed by that vehicle during the time that driver is assigned will be associated with that driver for reporting purposes. Maps will have driver information available, and alerts/messages w…

support:assigning_drivers_to_vehicles

2010-06-17T13:11:41-06:00

>>Back to Support Assign drivers (current or historically) to vehicles and report on drivers, not just vehicles Since many customers have drivers who use different vehicles, we have added DRIVERS to GPS Insight. This has the following benefits:

support:can_i_make_the_map_auto-refresh

2007-03-21T16:31:33-06:00

>>Back to Support Can I make the map auto-refresh? Currently, the standard mapping does not “auto-refresh.” In order to see the vehicles’ location change, subscribe to the enhanced 2-D or 3-D mapping offered by GPS Insight. Based on the number of vehicles in the fleet, there is a reasonable upgrade charge per vehicle, per month. These fees range from $3 to $12 depending on which mapping is chosen (or both), and the number of vehicles (between 1 and 200+).

support:cell_phone_based_maps

2009-10-20T11:00:40-06:00

>>Back to Support It is now possible to view GPS Insight’s reports on a PDA style or Google Mobile Maps capable phone. A demonstration is available at on our demos page (). >>Back to Support

support:choose_your_default_group_in_user_preferences

2012-03-23T12:20:33-06:00

Choose your Default Group in User Preferences Earlier this month, a customer asked for the ability for GPS Insight to remember his “default” group of vehicles he works with most frequently. We completed this the other day for them, and all of our customers, and it is available in our new user preferences area. (apparently I forgot to mention this was completed since the blog article announcing that it was being developed)

support:create_a_user_in_the_classic_view

2010-11-03T10:50:37-06:00

>>Back to How do I create and manage users? You create a user in the Classic View so they will have access to diagnostic data for 3400 and 3500 devices. The information and permissions granted to the user you create here only apply to the Classic View. You should use the GPS Insight username and password for these users. 1. Switch to Classic View by clicking Open in a window: Classic View. 2. Hover over ADMIN and click Manage Users. 3. On the right side of the screen click Crea…

support:create_drivers_and_assign_them_to_vehicles

2011-09-27T10:41:17-06:00

support:custom_map_overlays_from_your_maps_and_aerial_photos

2007-08-04T18:54:26-06:00

>>Back to Support Now you can use GPS Insight to import and store/distribute your custom mapping overlays. This is useful when you have better aerial photographs, site or subdivision plans, or custom maps to use with your GPS data. Here are 2 example pictures of a custom map (in this case an Army training map):

support:custom_maps_on_your_company_website_with_your_vehicle_locations

2007-07-17T17:37:35-06:00

>>Back to Support Custom Maps on **YOUR** company with your vehicle locations Many of our customers would like to share their vehicle locations with their customers on an occasional or limited basis. GPS Insight has created this capability for you. By simply adding a small amount of html code to YOUR website, and paying a small per-vehicle monthly charge, you can now add real-time vehicle location maps.

support:customer_specific_custom_categories_and_attributes

2012-05-07T09:33:53-06:00

Customer Specific Custom Categories and Attributes We just released our newest feature — CUSTOMER SPECIFIC CUSTOM CATEGORIES AND ATTRIBUTES. This is a big deal. Here’s how it works (silly example — but you’ll get the concept & can adapt to your needs):

support:dashboard_maps_now_include_landmarks

2010-05-21T11:57:48-06:00

>>Back to Support We have added the ability to view a landmark group within GPS Insight’s dashboard maps. Click Edit on your dashboard map (the pencil icon), choose a Landmark Group, and click “Apply”: They show up in both Street and Hybrid views:

support:dashlet_mapping_is_now_more_configurable

2010-01-13T10:31:36-06:00

>>Back to Support GPS Insight has made it easier to get your Dashlet maps exactly how you need them by introducing “Map Groups” to the map-aware dashlets. You can assign each map and each dashlet a letter A, B, C, or D. Then whenever you click on a vehicle name, the appropriate map will display that vehicle’s location.

support:determine_how_much_fuel_and_c02_idling_is_actually_costing_you_and_the_environment

2011-10-05T16:25:59-06:00

Determine how much fuel and C02 idling is actually costing you and the environment We have a customer that really needed to precisely measure how much fuel and CO2 emissions their idling was costing them. Not all vehicles are created equal, so at the individual vehicle level, we made the fuel type and estimated number of gallons consumed per hour idling something our customers can set.

support:dispatch_multiple_vehicles_at_once

2011-03-21T11:40:52-06:00

Dispatch Multiple Vehicles at Once We had a customer ask if they could dispatch multiple vehicles to the same place (e.g. a fire) using Garmin. The next day we put that in place for them via our “Closest To” dashlet. Here is how you do that:

support:downloading_google_earth

2010-11-29T12:34:33-06:00

>>Back to New User Information To utilize the advanced 3D Mapping features we provide, you must download and install Google Earth on your computer. This is a free download that can be found here. (Click on the button on the linked download page, as shown, to download Google Earth.)

support:drag_a_vehicle_from_a_dashlet_onto_the_dashboard_to_create_an_instant_follow_me_map

2010-06-21T14:58:16-06:00

>>Back to Support You can now drag and drop a specific Vehicle or Vehicle Group from a dashlet onto your Dashboard to create an instant “Follow Me” map. To create an instant half-height “follow this vehicle” map simply drag the vehicle label from a dashlet or the vehicle icon from a map onto the Dashboard. If the dashlet was set to report on a specific Vehicle Group, that group will carry over to the Follow Me map you create and the other vehicles in that group will also appear on …

support:drag_a_vehicle_from_a_location_list_onto_the_dashboard_to_create_an_instant_follow_me_map

2010-04-29T16:53:02-06:00

Drag a Vehicle from a Location list onto the Dashboard to Create an instant “Follow Me” Map Recently a prospective customer asked us to add a “half-height” map. We did that within a few days (as well as a 2x, 3x height map). When using it though, I thought it took too long to use the menus to choose the right vehicle, etc.

support:drag_a_vehicle_from_a_map_onto_the_dashboard_to_create_an_instant_follow_me_map

2010-05-04T16:02:20-06:00

Drag a Vehicle from a Map onto the Dashboard to Create an instant “Follow Me” Map Now you can just drag & drop ANY VEHICLE from most dashlets, to include map dashlets, onto the dashboard to create an instant half-height “follow this vehicle” map: As soon as you drop the “map” icon which is displayed, that vehicle is now displaying in a map which follows it, and shows all of the vehicles from the group associated with the dashlet you dragged it from: You can edit the proper…

support:drag_a_vehicle_from_any_non-map_dashlet_group_name_onto_the_dashboard_to_create_an_instant_follow_me_map

2010-05-04T16:03:08-06:00

Drag a Vehicle from any non-Map Dashlet Group Name onto the Dashboard to Create an instant “Follow Me” Map Now you can drag and drop a Group Name from a non-map dashlet onto the dashboard to create an instant “follow this vehicle” map. You’ll first want to adjust the Map Group selection to an unused letter. Doing this allows for clicking on a vehicle in the associated dashlet to zoom in on the vehicle in the map that will be created instead of on other map dashlets showing on th…

support:drag_a_vehicle_from_any_non-map_dashlet_onto_the_dashboard_to_create_an_instant_follow_me_map

2010-04-29T17:17:20-06:00

Drag a Vehicle from any non-Map Dashlet onto the Dashboard to Create an instant “Follow Me” Map Recently a prospective customer asked us to add a “half-height” map. We did that within a few days (as well as a 2x, 3x height map). When using it though, I thought it took too long to use the menus to choose the right vehicle, etc.

support:drag_a_vehicle_onto_the_dashboard_to_create_an_instant_follow_me_map

2010-02-19T09:00:55-06:00

Drag a Vehicle onto the Dashboard to Create an instant “Follow Me” Map Recently a prospective customer asked us to add a “half-height” map. We did that within a few days (as well as a 2x, 3x height map). When using it though, I thought it took too long to use the menus to choose the right vehicle, etc.

support:driver-to-vehicle_mapping

2009-07-24T12:35:56-06:00

Driver-to-Vehicle Mapping -- Assign drivers (historically) to vehicles, and report on drivers, not just vehicles Since many customers have drivers which use different vehicles, we have added DRIVERS to GPS Insight in addition to VEHICLES. This has the following benefits:

support:drivers_are_now_shown_in_most_utilized_reports

2010-06-17T13:26:21-06:00

Drivers Are Now Shown in Most Utilized Reports Driver-to Vehicle assignment information is now shown on the majority of our most utilized reports and maps. (If you’d like to learn more about Drivers, please read Create Drivers and Assign Them to Vehicles) The Driver was previously an option to be shown in dashlets on the website and to be listed in the Activity Detail Report: Map and Location Dashlets Activity Detail Report The Driver information has been newly added …

support:easily_select_an_entire_month_on_dashboard_calendar

2010-01-13T10:29:39-06:00

>>Back to Support We have made an enhancement to the Dashboard calendar when selecting a time period for reports. You can now click the name of the month to easily report on that entire month. In this case it’s November, and it will highlight everyday of the month.

support:easily_select_entire_month_on_dashboard_calendar

2009-11-23T17:00:19-06:00

We have made an enhancement to the Dashboard calendar when selecting a time period for reports. You can now click the name of the month to easily report on that entire month. In this case it’s November, and it will highlight everyday of the month.

support:editing_driver_information

2010-06-17T13:29:27-06:00

This wiki is currently under construction.

support:exclude_first_and_last_stop_on_begin_and_end_of_day_report

2010-02-04T15:49:02-06:00

>>Back to Support Exclude First and Last Stop in Begin and End of Day Report A feature has been added to our Begin and End of Day Report to assist in running much more accurate payroll-like reports. Since some customers pay their drivers when they arrive at their first job site through the time they leave their last job site, we allow for that computation now. Additionally, trivial (convenience store/gas station) stops may be excluded from the first/last stop, if they do not meet the dro…

support:find_vehicles_closest_to_a_specified_vehicle

2010-11-09T13:19:02-06:00

>>Back to Support GPS Insight offers several services based on SMS queries. You can use these services from any standard cell phone with SMS service. Each of these is based on a message from your phone to our service (query) and a response from our servers to your phone (response).

support:formal_documentation

2010-02-17T15:14:15-06:00

>>Back to Support [GO-4000 Installation Guide] [GPSI-3000 External Installation Guide] [GPSI-3000 Internal Installation Guide] [GO-2900 Installation Guide] [AT-2500 Installation Guide] [PNP-1500 Installation Guide] [EZ-1000 User Manual] [3500 LD/HD/U Installation Guide]

support:ftp_delivery_for_scheduled_reports

2009-12-03T12:09:25-06:00

>>Back to Support GPS Insight can configure your account to deliver scheduled reports to your FTP server. Complete the following steps to set up FTP delivery: 1. Send the following information to : * GPS Insight usernames whose scheduled reports should be sent to the server.

support:fuel_consumption_report

2008-07-04T23:16:36-06:00

>>Back to Support Fuel Consumption Report in GPS Insight A customer needed a large amount of historical fuel consumption data, and thankfully we have this data going back for one year for all of our customers, and will keep it moving forward indefinitely. In a few days, based on this request, we released the new GPS Insight “Fuel Consumption” report which uses real data from the vehicles’ computer to determine actual fuel (gas or diesel) consumption for all compatible vehicles (just…

support:garmin_integration

2010-02-17T16:23:14-06:00

>>Back to Support For an overview of Garmin integration capabilities please watch the following video: Garmin Demo

support:garmin_message_notifications

2012-04-25T14:03:12-06:00

Garmin Message Notifications Earlier today I was showing how to send messages to multiple vehicles’ Garmin devices to a partner company. I sent a couple vehicles (our employees) “This is a test, disregard please.” Then an hour or so later I was composing an email when my browser screen went dim, behind my email, which got my attention:

support:get_the_current_location_of_a_vehicle_or_vehicle_group

2010-11-09T11:56:58-06:00

support:google_earth_version_of_the_gps_insight_building_and_locations

2009-05-11T18:19:52-06:00

>>Back to Support This is a link to a 3-D model of the former GPS Insight corporate headquarters in Scottsdale, AZ: (you can open it up in Google Earth) >>Back to Support

support:gps_insight-wright_express_fuel_card_integration

2011-08-16T18:03:01-06:00

>>Back to Support With Fuel Card Integration GPS Insight customers using Wright Express fuel cards can generate Fuel Card Reports on all fuel card transactions and, more importantly, see flagged activity where a specified vehicle was not present for the associated purchase transaction. Fuel Card Reporting also allows for the calculation of MPG data and the easy identification of non-fuel purchases.

support:gps_insight_adds_support_for_metric

2010-11-15T08:13:14-06:00

GPS Insight adds support for Metric (KM, KM/h, etc.) We have a number of companies which have asked for GPS Insight to support Metric vs. English (e.g. Kilometers vs. Miles, Liters vs. Gallons, etc.). So we now officially support Metric throughout the site for non-US customers, and for those in the US which prefer Metric (who would want a measurement system which was in even 10′s, 100′s, 1000′s? That’s crazy!)

support:gps_insight_introduces_new_remote_panic_switch_capability

2010-11-29T07:23:45-06:00

GPS Insight Introduces New Remote Panic Switch Capability We had a customer who needed to allow their drivers to remotely trigger a panic alarm which would go to their dispatch/safety personnel instantly. We found a good hardware vendor for the wireless keyfob component, and programmed the necessary parts to make this work with our existing panic alerts.

support:gpsi_driver_efficiency_report

2010-06-15T11:40:55-06:00

>>Back to Support The GPS Insight Driver Efficiency Report (the DER Report) GPS Insight now has one of the most powerful reports available to determine overall driver efficiency. It is the “Driver Efficiency Report” or the “DER Report” (pronounced the “Dherrr report”)

support:hardware_documentation_installation_videos

2010-05-11T12:04:41-06:00

>>Back to Support Installation Guides and Videos [GPSI-4000 Installation Guide] [GPSI-3900 External Installation Guide] [GPSI-3900 Internal Installation Guide] [3500 LD/HD/U Installation Guide] [GO-3000 External Installation Guide] [GO-3000 Internal Installation Guide]

support:hide_vehicle_label_on_dashlet_maps

2010-06-24T10:42:35-06:00

Hide Vehicle Label on Dashlet Maps We now offer a new option to “hide” Vehicle Labels on all Dashlet Maps. Simply open the Dashlet edit settings by clicking on the pencil icon, find “Vehicle Labels” and then choose “None” from the drop-down menu. By utilizing this new option, you can avoid extra clutter on the map, especially when viewing a large number of vehicles.

support:how_and_why_do_i_configure_trusted_sites_to_work_with_gps_insight

2009-09-24T09:22:46-06:00

>>Back to New User Information GPSInsight.com is designed to work in any web browser. This allows users to access it from any computer. However, web browsers often disallow certain types of pop-up pages (our reports, maps) because they are mistakenly perceived as security risks.

support:how_can_i_use_internet_explorer_7_and_google_earth_together

2011-05-18T16:38:19-06:00

>>Back to Support In order to use Internet Explorer 7 with GPS Insight, specifically 3-D mapping (Google Earth), it is necessary to change the security settings for the trusted sites in IE (which include *.gpsinsight.com and *.networkcar.com) to “Low”.

support:how_can_i_view_my_vehicles_status_on_my_phone

2011-11-07T13:21:50-06:00

>>Back to Support You can view your vehicles’ status on a map using your mobile web browser and Google Maps Mobile. You should have an internet-capable phone with a web browser. There are often charges from your cellular service provider related to internet use. You should be aware of these before you begin.

support:how_do_i_assign_user_access_permissions

2011-08-19T14:38:07-06:00

>>Back to Support Once you have created a User you need to assign his/her access permissions. (Note: To create or manage User access permissions you must have Full User Admin access.) On the GPS Insight bar to go Account – Admin – User Administration and click Open. (Note: If Users is not listed on your bar as shown above then you do not have Full User Admin access. Contact the Account Administrator within your company to get access.) Click Open in the Additional User Opti…

support:how_do_i_call_the_login_page_from_my_own_application

2012-02-29T12:05:53-06:00

To launch our web site from another application, make a standard HTTP GET or POST call to: http://portal.gpsinsight.com/d/login.php Use the following arguments: username={your username} key={MD5 hash of username+password} Example: http://portal.gpsinsight.com/d/login.php&username=myUsername&password=4a4d7a5d5dae7fe8rf6a78dsf6e087sf6sf8e5a4se Public MD5 hash generators:

support:how_do_i_configure_my_vehicle_to_report_with_my_garmin

2011-07-21T11:22:59-06:00

This applies only to GPS Insight devices that have been shipped/equipped with the Garmin Integration script. For further information on whether a device is Garmin enabled, please contact GPS Insight Support (support@gpsinsight.com or 866-477-4321). A vehicle should be automatically configured to work with the Garmin feature when we see Garmin communication start coming from it. To access Garmin functionality, return to the main account screen and select ‘Custom’ -> ‘Garmin’.

support:how_do_i_create_a_report_schedule

2010-02-02T12:45:57-06:00

>>Back to Support To create a Report Schedule go to Account – Scheduled – Reports and click Open. The Schedule List shows your various schedules. Click on the magnifier icon to see schedule details. Red designates the days on which the report is run. Bold numbers indicate days covered in a report. (So a report will be run on February 5th covering data from February 3-4.)

support:how_do_i_create_a_route

2007-03-22T11:13:54-06:00

>>Back to Support Routes and route creation/optimization are only available via subscription to our GPS Insight Routing Enhancement. Certain volume and industry restrictions apply. Ask your salesperson about the Routing Enhancement or to turn on a trial or full version. There is an additional cost beyond the $34.95 monthly cost for Routing. 3-D mapping is also a required enhancement to use the routing feature.

support:how_do_i_create_and_manage_a_vehicle_group

2011-08-17T17:44:28-06:00

>>Back to Support (Note: To create or manage vehicle groups you must have Vehicle Admin access.) 1. On the GPS Insight bar go to Account – Admin – Vehicle Administration and click Open. (Note: If Vehicles is not listed on your bar as shown above then you do not have Vehicle Admin access. Contact the Account Administrator within your company to get access.) The Vehicle List shows all of your registered vehicles. The Vehicle Group List shows all of your vehicle groups. 2.…

support:how_do_i_create_and_manage_landmark_groups

2011-08-25T17:27:14-06:00

>>Back to Support This wiki will show you how to: * Create a landmark group * Add landmarks to a group or edit a group * Assign users to landmark groups Create a landmark group 1. To create a Landmark Group go to Mapping – Landmark Groups and click Open. 2. At the bottom of the Landmark Groups list click Create New: Landmark Group. 3. Name the group and click Create Landmark Group. 4. To see your new group you may need to click the refresh icon.

support:how_do_i_create_and_manage_landmarks

2009-11-19T12:40:03-06:00

Landmark management and creation is accessible through the GPS Insight bar found at the top of the screen. Select ‘Modify’ to open a page in which the landmark(s) can be edited or created. To create a landmark, enter a specific address or the lat/long coordinates. Landmark creation gives the option of creating a circle landmark or a polygon landmark. Circle landmarks are delineated by the radius that it encompasses; denoted by the ‘Radius’ field. Polygon landmarks are defined by user …

support:how_do_i_create_and_manage_users

2011-08-19T14:37:10-06:00

>>Back to Support Note: To create or manage users you must have User Admin access. 1. To create a new User go to Account – Admin – Users and click Open. (Note: If Users is not listed on your bar as shown above then you do not have User Admin access. Contact the Account Administrator within your company to get access.)

support:how_do_i_create_edit_and_delete_alerts

2011-11-21T16:00:20-06:00

>>Back to Support Create an Alert 1. Go to Account – Alert Manager and click Open. 2. Click to select the type of alert you want to create. Driver Login Alert: Sends an alert when the driver does not scan a fob after starting the vehicle (For units with DriverID only).

support:how_do_i_create_edit_and_delete_landmarks

2011-08-19T14:40:54-06:00

>>Back to Support One way to create a landmark is by address. More ways to create landmarks: (see More ways to create landmarks) * Import from a spreadsheet (see Landmark Import and Categorization) * Copy from Google Earth (kml) * Create from a 2D or 3D current map

support:how_do_i_create_landmarks

2007-03-21T11:49:34-06:00

>>Back to Support When using 3-D mapping, choose any history or current status point and press the “Landmark: Create from point” link: This will bring up a 2-D map of that area. Move the pin appropriately, or use “Hybrid” or “Satellite” mode, to adjust the landmark size, name, type, and icon:

support:how_do_i_create_landmarks_in_the_standard_product

2007-03-19T15:30:04-06:00

>>Back to Support In order to create landmarks in the GPS Insight standard product: - Under Administration, choose “Create and manage landmarks” [or Configure geofences] - Press the “New” button to create a new landmark [or select an existing landmark to edit or delete] - Complete the “New Landmark” form with address OR latitude/longitude [if known] - Use this landmark for reporting purposes as it will show up on maps and within stop/activity reports. - Our enhanced…

support:how_do_i_disable_pop_up_blockers

2009-01-27T10:48:48-06:00

>>Back to Support If a report, map, or Google Earth map does not appear when launched, it is possible that a pop-up blocker has prevented it from appearing. Internet Explorer (or Firefox), Google, Yahoo, and MSN all have built-in pop-up blockers which sometimes interfere with GPS Insight.

support:how_do_i_dispatch_a_garmin-enabled_vehicle

2011-06-02T10:11:57-06:00

>>Back to Support There are three ways to dispatch a Garmin-enabled vehicle: * Through the Closest To dashlet * Through 2D or 3D mapping * Through Garmin Integration * Via SMS Text Message Dispatch using the Closest To dashlet: (You may need to drag the Closest To dashlet onto your Dashboard) This dashlet enables you to search your vehicles (or a group of vehicles) for those closest to a dispatch location. 1. Select a Group of vehicles to search. (Optional) 2. …

support:how_do_i_easily_log_back_in_when_the_bottom_half_times_out

2007-03-20T16:00:35-06:00

>>Back to Support How do I easily log back in when the bottom half times out? The bottom half of the page logs out after a period of inactivity. However, the top half of the website remains logged in. To force the bottom half to log in right-click in the top and choose “Refresh” or “Reload” (depending on your browser). If this does not work, log out and log back into the website.

support:how_do_i_easily_open_up_all_the_subfolders_on_the_left

2007-06-03T01:58:37-06:00

>>Back to Support How do I easily expand the folders under Places to see all the points? With the new version 4 of Google Earth, simply clicking on a point no longer opens the folders in which it resides -- it simply highlights the highest level folder which is closed (see the picture below). This is sometimes convenient, sometimes inconvenient (if you want to see that point you would normally open several folders, clicking the point each time to highlight the next folder in which it resid…

support:how_do_i_easily_send_my_drivers_text_messages

2007-03-27T10:49:14-06:00

>>Back to Support GPS Insight offers a “Fleet Location Dashboard” which can be used to: * easily view fleet location and status * subscribe to alerts for: * speeding * geofence violations * offhours driving * arriving/departing a landmark

support:how_do_i_edit_and_save_my_dashboard_settings

2011-09-02T17:52:06-06:00

>>Back to Support The Dashboard offers several different, standard layouts that allow for different sized maps and dashlets, along with different placement of your available dashlets. No matter which layout is selected, the feature to move the dashlets is always available - just click and drag a dashlet from one place to another. To change the layout select one of the available options in the drop-down menu.

support:how_do_i_edit_my_dashboard_settings

2008-12-01T11:35:23-06:00

Editing options for the Dashboard range from the layout to single Dashlet settings. First, there are four standard options given to change the layout (map size and dashlet positioning) of your Dashboard. Select one of the four in the ‘Choose Dashboard’ drop-down menu and a new layout will appear.

support:how_do_i_feed_a_route_to_a_tomtom

2007-03-22T11:18:16-06:00

>>Back to Support GPS Insight has a “TomTom Sync Application” which is used in order to synchronize both landmarks and routes to a TomTom Call your sales person or support at 866-477-4321 in order to get this application. After installing this application, dock the TomTom and press the “Synchronize” button on the application.

support:how_do_i_feed_my_landmarks_to_a_tomtom

2007-03-22T12:26:04-06:00

>>Back to Support If the TomTom was purchased from GPS Insight, the TomTom sync application can be requested from us. With this application, simply dock your TomTom’s and press the sync application button. If the TomTom’s were not purchased through GPS Insight, they can be activated in order to use with GPS Insight for a small, one time fee.

support:how_do_i_get_the_background_colors_to_appear_when_printing_a_report

2008-10-01T11:57:25-06:00

By default most Internet Browsers remove background colors and images when printing. To enable/disable this feature follow the steps below. Internet Explorer Select Tools -> Internet Options Under the Advanced tab scroll down to Printing and check the box next to “Print background colors and images”. Click OK

support:how_do_i_launch_the_gps_insight_application_from_my_own_application

2012-02-29T14:46:26-06:00

To launch our web site from another application, make a standard HTTP GET or POST call to: Use the following arguments: * username= * key=

support:how_do_i_locate_my_vehicles_using_cell_phone_text_messaging

2010-01-04T11:29:50-06:00

>>Back to Support Subscribing to our Cell Phone Integration package allows users to use any cell phone to determine vehicle location. *Standard text messaging charges may be applied by your cell service provider. GPS Insight does not charge an additional per-message fee.

support:how_do_i_recalibrate_my_odometer_reading

2011-08-17T17:46:13-06:00

>> Back to Support To adjust an odometer reading go to Account -- Admin -- Vehicle Administration and click Open. Find the vehicle you want to update in the Vehicle List and click the pencil icon. In the Known Odometer Waypoint box enter the new Odometer reading and click Save Waypoint. Note: The New Date field can be modified to reflect the exact date and time the odometer reading was taken.

support:how_do_i_register_3400_or_3500_gps_units

2011-08-16T08:11:19-06:00

>>Back to Support Once a unit has been installed, it needs to be registered to show up on your account. 3400 and 3500 GPS units are diagnostic units with 10-digit serial numbers beginning with 3400, 3401, or 3500. To register a vehicle switch to the Classic View by clicking Open in a window: Classic View in the upper right corner of your dashboard.

support:how_do_i_register_go-3000_go-4000_and_any_other_gps_insight_units

2011-11-15T14:57:42-06:00

Once a unit has been installed, it needs to be registered to show up on your account. Once logged in navigate to Account and click on Vehicle Administration under the Admin section, then click on the Open button to the right. Click “Vehicle” on the bottom of the page and the “Register New Vehicle” window will appear.

support:how_do_i_register_go-3000_gpsi-3900_gpsi-4000_and_other_gps_insight_units

2012-04-17T17:44:50-06:00

Once logged in navigate to Account -> Admin -> Manage Vehicles and click Open. Click “Vehicle” on the bottom of the page and the “Register New Vehicle” window will appear. [{{support:vehicles.png|] Select the serial number of the unit you are registering from the drop down menu, enter all the appropriate information and click “Register Vehicle”.

support:how_do_i_register_go-3000_gpsi-4000_and_any_other_gps_insight_units

2009-10-22T17:30:42-06:00

Once logged in navigate to Account -> Admin and click Open. Click “Vehicle” on the bottom of the page and the “Register New Vehicle” window will appear. [{{support:vehicles.png|] Select the serial number of the unit you are registering from the drop down menu, enter all the appropriate information and click “Register Vehicle”.

support:how_do_i_register_go-3000_units

2008-12-02T14:50:23-06:00

Once logged in navigate to Account -> Admin and click Open. Click “Vehicle” on the bottom of the page and the “Register New Vehicle” window will appear. [{{support:vehicles.png|] Select the serial number of the unit you’re trying to register from the drop down menu, enter all the appropriate information and click “Register Vehicle”.

support:how_do_i_register_new_vehicles

2007-04-14T16:04:39-06:00

>>Back to New User Information NOTE: After a new vehicle is registered, log out and then log back in to track the vehicle. Failure to log out and back in may make it seem like the vehicle just registered was done so incorrectly. Once logged in to an account, begin vehicle registration by clicking on Administration on the menu beneath the company name on the left-hand side of the page.

support:how_do_i_remove_the_timeline_feature_in_google_earth

2007-07-03T00:55:29-06:00

>>Back to Support How do I remove the timeline feature in Google Earth? 1. Go to ‘View -> Show Time’ and click on ‘Never’. Why should I use the timeline feature? The timeline feature is useful for 2 reasons: * You want to view an entire set of vehicles’ history all at once, as a movie * You want to view the data during a small time window from within a history (either one or multiple vehicles)

support:how_do_i_reset_my_tomtom

2007-07-12T17:28:31-06:00

>>Back to Support How to reset your TomTom device 1. Charge your device. Charge your device for at least 2 hours. Make sure the charging light on your device is on. 2. Remove the SD card. If your device uses an SD card, remove it. 3. Reset your device. Use a straightened paper clip, or something similar, to push the reset button. See the pictures below for where to find the reset button.

support:how_do_i_save_my_current_status_link_in_google_earth

2011-05-18T15:21:29-06:00

>>Back to Support How do I save a 3D Current map link in Google Earth? You can run a 3D current map and save it so the current location of the selected vehicles will be accessible in Google Earth without having to rerun 3D Current mapping. 1. Download the current map of a vehicle group.

support:how_do_i_schedule_a_report

2011-09-26T15:21:35-06:00

>>Back to Support With GPS Insight you can schedule a report to run at regular intervals and be emailed to you. You can choose from a list of available schedules (Daily, Weekly, Monthly, Quarterly) or create your own. 1. Go to Account – Scheduled Reports and click Open. 2. In the Report List click on the type of report you want to run. 3. Select the vehicle or vehicle group.

support:how_do_i_select_specific_dates_in_my_calendar

2011-11-15T16:24:17-06:00

>>Back to Support To select specific dates, first be sure that no dates are highlighted. Today’s date is highlighted by default. If you don’t deselect today’s date then everything between today and the day you select on the calendar will be highlighted.

support:how_do_i_send_a_message_to_a_garmin

2011-06-01T16:17:39-06:00

>>Back to Support There are four ways to send a message to a Garmin: * Through the Garmin dashlet * Through Garmin Integration * Through 2D or 3D Mapping * Via SMS Text Message Send a message using the Garmin dashlet (You may need to drag the Garmin dashlet onto your Dashboard) 1. Select the vehicle from the dropdown menu. 2. Enter your message and click Send Message. You can click on Message History to confirm that the message was sent (you may need to c…

support:how_do_i_set_up_a_customer_map_on_my_website

2008-12-08T15:47:41-06:00

You can display your vehicles’ current location on your website using Customer Maps. Before You Begin This is an add-on feature and you must be permissioned to use it. Talk to your salesperson if you need this feature and do not have permission to use it yet.

support:how_do_i_setup_scheduled_maintenance_alerts_for_my_vehicles

2010-02-18T15:14:38-06:00

To setup scheduled reports along with reminders on the Dashboard that will allow you to keep track of maintenance that is needed for vehicles follow the instructions below. First, to define the different services that are needed to be scheduled for vehicles, go to the top of the screen and select ‘Account’ -> ‘Scheduled’ -> ‘Maintenance’ -> ‘Open’.

support:how_do_i_setup_scheduled_maintenance_reminders_for_my_vehicles

2012-03-12T17:28:15-06:00

>>Back to Support Service Reminders allow you to set maintenance schedules for your vehicles (for oil changes, tire rotations, etc) and then use a scheduled report or the Service Reminder dashlet to monitor those schedules. To set a Service Reminder for a vehicle go to Account – Service Reminders and click Open. You can select a specific vehicle or vehicle group from the dropdown menu. Click the plus icon next to the vehicle. Name the reminder. Choose if you’re scheduling the …

support:how_do_i_show_vehicle_and_landmark_labels_in_the_map

2007-03-21T16:22:58-06:00

>>Back to Support How do I show vehicle and landmark labels in the map? Currently the standard mapping product does not show the vehicle or landmark labels. Depending on the number of vehicles or landmarks, it can be either helpful or too much information. In a future version of the standard mapping, the option of turning on vehicle/landmark labels will be available. To view particulars about a vehicle or landmark hover the mouse over it. Vehicles are numbered and correspond to the red or gr…

support:how_do_i_show_vehicle_locations_to_my_customers_without_giving_them_my_password

2007-07-17T17:29:16-06:00

You may want to display your vehicles’ current locations to your customers: * On your client website without forcing them to log in again. * Without giving your customers your GPS Insight username and password. * Without giving them access to historical information. * Without them full access to diagnostics, vehicle groups, reporting, etc.

support:how_do_i_update_my_garmin_pnd_firmware

2011-10-31T15:50:22-06:00

Note: Before installing a new Garmin nuvi device (whether purchased from GPS Insight or from any other retailer) you must make sure the firmware is up-to-date. If you are experiencing any problems with a currently installed Garmin device, updating the firmware may be useful in resolving the problem as well.

support:how_do_i_upload_all_my_landmarks_to_a_garmin

2010-12-03T11:35:24-06:00

>>Back to Support Upload GPS Insight landmarks to a Garmin You can export your GPS Insight landmarks then upload them to the Garmin POI (Points of Interest) loader. The Garmin unit will need to be connected to your computer with a USB cable (with the power on) to upload the landmarks.

support:how_do_i_use_gps_insight_advanced_3-d_mapping

2011-06-17T13:45:42-06:00

>>Back to Support GPS Insight Advanced Mapping features utilize Google Earth mapping technology. If you don’t already have it installed on your computer: Download Google Earth 3D Mapping allows you to view your vehicles’ historical or current locations using Google Earth.

support:how_do_i_view_my_vehicles_using_maps_on_my_phone

2011-11-02T12:43:06-06:00

>>Back to Support GPS Insight now provides the capability to view your vehicle locations on your smart phone or mobile device using Google Maps for Mobile as part of its standard product. See instructions for using this below. A specific iPhone app is also available at the **iTunes App Store** and we have plans to add an iPad and Android app soon.

support:how_do_i_zoom_in_on_vehicles

2007-03-06T10:59:49-06:00

support:how_do_i_zoom_in_on_vehicles_or_a_particular_part_of_a_vehicle_s_path

2007-10-08T13:48:54-06:00

>>Back to Support How do I zoom in on vehicles or a particular part of a vehicle’s path? After identifying the vehicle or part of that vehicle’s path to zoom in on, center it, then press a button 1-3 more toward the “+” area of the zoom slider to zoom further down.

support:how_do_use_gps_insight_advanced_3-d_mapping

2011-05-11T15:09:25-06:00

GPS Insight Advanced Mapping features utilize Google Earth mapping technology. If you don’t already have it installed on your computer: Download Google Earth 3D Mapping allows you to view your vehicles’ historical or current locations using Google Earth.

support:how_does_my_gps_device_report_speed

2011-10-04T11:07:09-06:00

>>Back to Support Driver safety is always an important issue for fleet-based companies, and one of the most important aspects of driver safety is Speeding. GPS Insight offers several Speeding Alerts and Speeding Reports to our users in order to help monitor driver behavior. This guide is meant to help supply a better understanding of how the GPS device reports speed.

support:how_many_times_has_my_3400_or_3500_gps_unit_reset

2011-05-24T16:48:42-06:00

>>Back to Support You can see how many times a 3400 or 3500 unit has reset by viewing the unit’s diagnostic history. (A reset occurs when a device loses and then regains power) 1. Go into Classic View by clicking Open in a window: Classic View in the upper right hand corner of your screen. 2. Click on the vehicle in the vehicle list. 3. Hover over the Vehicle tab and click Diagnostics. 4. Scroll down through the Diagnostic History to see the resets. You can track ba…

support:how_often_are_the_maps_updated

2010-02-23T16:58:19-06:00

>>Back to Support The photo maps are updated by major providers such as GeoEye and DigitalGlobe. They are sometimes months old, and in some remote areas, over a year old. However, new satellites are being launched to help keep them more up to date.

support:how_to_get_directions_to_or_from_vehicles_or_addresses

2008-06-04T15:59:01-06:00

Vehicle to Vehicle Directions For example to get directions for Elliot to go to Grants location I would click on Elliot select “From Here” then click Grant and select “To Here”. As long as pop-ups are allowed another window will appear with turn-by-turn directions. See below Vehicle to Address Directions For Elliot to go from his current location to our office at 8711 E. Pinnacle Peak Rd I first need to create a point at that address then do “To Here” and “From H…

support:internal_link

2012-03-02T16:12:31-06:00

support:killing_google_earth_when_it_misbehaves

2007-06-03T00:35:55-06:00

>>Back to Support ==== GOOGLE EARTH IS >> VERY << RELIABLE AND STABLE WITH THE NEWEST RELEASE ==== Please update to Google Earth 4.1 at [[earth.google.com]] Pulling too much data into Google Earth used to crash the system, but no loner does typically The information below has become somewhat obsolete, but may be useful to someone so we are leaving it up Google Earth is an extremely computationally intense program, and a modern wonder of the world. However, it periodically gets stuck and/…

support:landmark_import_and_categorization

2012-03-02T16:28:01-06:00

>>Back to Support Landmark Import and Categorization Landmarks can be imported from a spreadsheet. Fill out the spreadsheet with the first line of each column defining the column parameters. (See this example: [Sample spreadsheet for bulk landmark upload])

support:landmarks_dashlet

2010-05-21T12:15:13-06:00

>>Back to Support GPS Insight now offers a Landmarks dashlet which allows the user to quickly identify how many vehicles are within specified landmarks. The dashlet can be found in the ‘Available Dashlets’ box and can be placed anywhere on the dashboard.

support:legend_dashlet

2010-05-18T13:59:15-06:00

>>Back to Support GPS Insight recently released a new Legend dashlet onto the dashboard. It can be found in the Available Dashlets box and can be placed anywhere on the dashboard. The Legend dashlet provides quick and easy references to icon color definitions and icon shape designations.

support:maintenance_module_to_schedule_service_by_mileage_day_or_hours_of_use

2010-02-04T16:02:24-06:00

>>Back to Support GPS Insight has expanded your ability to schedule and be alerted to service reminders based on odometer reading, date, and hourly usage. These are helpful for things like oil changes, yearly inspections, and heavy equipment which is serviced and fueled based on hourly usage.

support:maintenence_module_to_schedule_service_by_mileage_day_or_hours_of_use

2009-01-27T10:35:22-06:00

support:managing_vehicle_icon_shapes

2012-05-07T15:09:42-06:00

>>Back to Support Vehicle icon shapes give you a way to associate related vehicles on maps. To assign icons to vehicles go to Account, click on Manage Vehicles, and click Manage different icons for vehicle mapping. 1. Designate the icon in the Icon Set List. Click on the Designation field, label the icon, then click ok. 2. Select a vehicle(s) in the Vehicle List by clicking on the icon beside the vehicle name. 3. Drag the icon from the Icon Set List to the highlighted …

support:mapping_speed_activity

2010-02-04T09:59:56-06:00

>>Back to Support Mapping Speed Activity Knowing who is speeding isn’t always enough unless you can put it in context. We have added capabilities to our Speeding Violation Report allowing you to map speeding activity, grouped by vehicle, date, or speed, and generally give you more insight into your vehicles’ speeding activity and whereabouts.

support:more_ways_to_create_landmarks

2011-08-19T14:45:47-06:00

>>Back to Support More ways to create a landmark include: * Import from a spreadsheet (see Landmark Import and Categorization) * Copy from Google Earth (kml) * Create from a 2D or 3D current map * Create from a report Import from a Spreadsheet Please see Landmark Import and Categorization.

support:new_477477_number_for_sms_queries

2010-01-28T15:52:14-06:00

SMS Queries can now be sent to 477477 (GPSGPS) instead of 30364. If your SMS query number is still preset in your phone to 30364, you should change it to 477477 because the responses are now coming from that number. Read more on SMS Query Documentation here. >>Back to Support

support:new_additions_made_to_api

2010-05-25T15:36:50-06:00

New Additions Made to Web Services Customers have long been able to use Web API‘s, or Application Programming Interfaces, to request data from GPS Insight. We provide such Web Services in SOAP and REST formats. We’ve recently added a ‘time’ parameter to the Odometer (and Location) web service request. This change allows the user to specify a time in the past for which the vehicle will be queried. The user can now get current status, location, and odometer historically through We…

support:new_broadcast_garmin_message_capabilities

2011-02-10T08:59:44-06:00

New “Broadcast” Garmin Message Capabilities We want customers to be able to send a single message to multiple Garmin’s, so we added this capability: Now you can click on “Show Groups”: And you will be able to choose a single group (e.g. techs, service, parts, supervisors, etc.):

support:new_cell_and_email_messaging_capabilities

2010-10-26T16:05:22-06:00

New Cell and Email Messaging capabilities We just added a few new features to our SMS text messaging dashlet. First, now it auto-refreshes so you don’t need to press “refresh” to get new messages which have come in. More importantly, to get your eye, new messages show up in RED:

support:new_checkbox-filter_capability

2010-11-29T11:21:40-06:00

New Checkbox/Filter Capability We have added a new filter & selection capability to our “Vehicle Selector” under the Graphs area of the dashlet “drawer”: Now you can unselect certain vehicles so they disappear from graphs, and you can add a “wildcard” filter to impact what vehicles show up in graphs.

support:new_clock_dashlet

2011-01-06T11:25:42-06:00

New Clock Dashlet We added a new “clock” dashlet to GPS Insight for people who want to see what time it is without having to look at their tiny, typically inaccurate, little Windows time at the bottom right. It inherits your timezone/DST preferences, but you can override them:

support:new_comparison_graph_capabilities

2011-02-07T10:33:21-06:00

New Comparison Graph Capabilities We have been adding several useful graphs and this is the newest one you can put on your dashboard. It shows the difference between 2 groups of vehicles in terms of mileage, idle hours, and speeding activity. Here’s how you can change it to be scaled on a per-vehicle basis rather than a group total basis:

support:new_copy_dashlet_capability

2011-01-10T09:04:04-06:00

New “Copy Dashlet” Capability Sometimes customers (and I) spend a minute or two customizing a dashlet to be “just right.” But then what if you want 2, 3, 4, or more copies of that same dashlet? You used to have to do the same thing 2, 3, 4, or more times.

support:new_custom_attributes_and_categories_in_gps_insight

2012-04-04T14:56:32-06:00

We have a new capability which will make the administration of scheduled reports and alerts literally 1000 times easier for large fleets (e.g. more than 1,000 vehicles). A customer which has 300 or so pilot devices has created roughly 175 scheduled reports to run for each of their groups to each of the appropriate recipients, for ONLY THREE SEPARATE REPORTS!

support:new_cycle_time_detail_and_summary_reports

2012-03-12T08:58:25-06:00

New “Cycle Time” Detail and Summary Reports GPS Insight has completed two new reports for our customers who have vehicles going “back and forth” between two landmarks frequently, and where those “cycles” should be either above or below a “standard” drive and work time. This is a huge requirement for aggregate, trash, fuel, or other materials haulers who do the same thing day in and day out, and where hitting the standard turn and drive times is key to making a profit.

support:new_dashboard_interface_and_demo_available

2011-07-29T11:49:17-06:00

New Dashboard Interface and Demo Available We made the new GPS Insight Dashboard available last week to customers (in Beta). Here is the new demo!: New Dashboard Interface Demo

support:new_dashlet_grouping_mechanism

2010-10-05T11:34:52-06:00

New Dashlet “grouping” mechanism We just added the ability to “group” dashlets by a letter (A through H) by choosing a letter before dragging them off the dock: This allows you to choose a lettered “grouping” for maps, graphs, location dashlets, etc.

support:new_driver_login_alert

2011-08-17T17:39:02-06:00

New Driver Login Alert We have had a few customers who use our Driver ID Fobs and want to be alerted when the vehicle is moving but the driver forgot to use their Driver ID Fob to “sign in” to the vehicle. Either it causes them frustration when trips go unassigned to a driver, or worse yet, the vehicle may be getting stolen.

support:new_dtc_and_service_reminder_alerts

2011-07-05T12:00:03-06:00

New DTC and Service Reminder Alerts We have added 2 new alerts, bringing the total we provide to 12! The DTC alert will send you an email (or SMS text) when your vehicle experiences a diagnostic alert (diagnostics devices only). The Maintenance alert will send emails (or SMS text) whenever you are X miles/hours/days within a mileage/hours/calendar-based maintenance alert for a vehicle’s scheduled maintenance (within GPS Insight’s maintenance module).

support:new_fleet_utilization_report

2010-09-07T08:58:20-06:00

New Fleet Utilization Report This new report allows you to view the following for up to a month for your fleet: * Miles * Hours driven * Trips * Days of use Now you can easily see in seconds (or less than a second, realistically): * Which vehicles are being over-used * Which vehicles are being under-used * How many miles/Trips/Hours/Days of use per month

support:new_fuel_card-fuel_capacity_reporting_capability

2012-02-23T07:51:47-06:00

We’ve added new functionality to our Wright Express Fuel Card integration. Now you can specify how big your fuel tanks are for each vehicle, and be alerted whenever more than that amount of fuel is pumped using a Wright Express Fuel Card. Here is where you edit the vehicle from the vehicle administration page:

support:new_garmin_canned_messages_interface

2011-08-16T18:07:11-06:00

New Garmin Canned Messages Interface We have recently given customers the ability to store “canned messages” on their drivers’ Garmin in the vehicle. This allows them to choose from a list of commonly sent messages, rather than have to type each one out on the mini-keyboard on each Garmin.

support:new_garmin_tally_function

2011-08-16T18:11:38-06:00

New Garmin “tally” function — let us count your drivers’ activities for you using Garmin (or SMS)! We have had a few customers ask for the ability to report on their drivers’ activities throughout the day. One needed to count the number of passengers picked up.

support:new_gps_insight_interface_enhancement

2012-03-20T10:22:12-06:00

The Menu/Tab bar in GPS Insight has been improved to help distinguish between the two. This is very helpful in a number of ways: * Hover-over the menu name to “drop down” that menu * Click above the menu on the icon area to bring up that tab’s customized dashboard * Click on the menu name to close it and subsequently to keep it “pinned” so it doesn’t disappear until you close it * iPad/iPhone/Android & other touch screen devices now allow the menu to be used without …

support:new_harsh_braking_rapid_acceleration_reports

2011-08-16T17:40:28-06:00

New Harsh Braking/Rapid Acceleration Reports We have added a new report in beta to GPS Insight which details your drivers’ aggressive driving habits. [ This report ONLY works with the GPS Insight 3900 and 4000, and if you are an existing customer, you will need to ask your salesperson or support to turn it on, as it requires a firmware upgrade to your devices, which we are happy to do remotely (over the air). ]

support:new_hide_vehicle_functionality

2011-08-19T14:34:23-06:00

New “Hide Vehicle” Functionality Another newly added function provides a good measure of privacy for designated vehicles. A selected vehicle can be hidden on maps and reports that show location data while the vehicle’s other data still shows up (e.g. speeding, idling, begin/end of day, odd-hours activity, trips & stops, etc.). This functionality allows for the convenience of GPS Tracking to drive odometer readings and exception alerting/reporting, but prevents unauthorized users …

support:new_hours_of_operation_graph

2010-10-26T16:07:01-06:00

New Hours of Operation Graph Here is new graph we’ve introduced for customers interested in knowing what time of day their vehicles are moving: We’ve also allowed you to sort based on “most to least,” “least to most,” and alphabetically by vehicle label for all of our group graphs.

support:new_idle_detail_report

2010-07-29T12:43:07-06:00

New “Idle Detail Report” Scrutinizing idle times and improving driver behavior as a result saves our customers a lot of money. Knowing this we’ve added a new Idle Detail Report to allow individual vehicles’ idle times to be examined more closely. Improvements have also been made to the Idle Time Report (to include the ability to “drill down” from the summary to the detail for a particular vehicle/driver).

support:new_landmark_report_and_massively_faster_landmarks

2011-08-16T17:50:32-06:00

New Landmark Report and Massively Faster Landmarks We have MASSIVELY advanced our landmark report speed. Large customers will now be able to run month-long landmark reports with ALL VEHICLES and ALL LANDMARKS (although typically they’ll want to use a group of vehicles and a group of landmarks).

support:new_landmark_stop_dashlet

2011-04-19T10:20:47-06:00

New Landmark Stop Dashlet This new Landmark Stop Dashlet helps you see how many visits your vehicles are making to landmarks and how long they stay along with averages. This might help you to see your vehicles’ average visit times to loading zones/transfer stations/warehouses/customers/etc.

support:new_landmarks_dashlet

2009-09-03T11:57:39-06:00

GPS Insight recently released a new dashlet onto the dashboard. The new dashlet can be found in the ‘Available Dashlets’ box and can be placed anywhere on the dashboard. This new feature allows the user to quickly identify how many vehicles are within specified landmarks.

support:new_late_arrival_alert

2010-07-15T14:37:47-06:00

New “Late Arrival Alert” A customer needed an alert to let them know whenever a vehicle took to long getting from A to B. We put the new ”Late Arrival Alert” into the product as a result: Here’s what it does: You can enter an origination and destination landmark or group of landmarks. Maybe it’s all your customers & all your vendors. Or just your headquarters & the first stops on each of your drivers’ routes. Or in my case, my home, & the office.

support:new_legend_dashlet

2010-01-06T12:12:43-06:00

support:new_magnifying_glass_toggles_between_pan_and_zoom_on_2d_current_map

2010-05-04T16:03:38-06:00

New “Magnifying Glass” Toggles between Pan and Zoom on 2D Current Map 2D Current Maps have a new feature that allows custom zooming and re-centering of the map to a chosen area. Clicking the new “magnifying glass” icon, underneath the zoom-level tool, toggles between panning and zooming functions on the map. When zoom is selected, you can drag a box around a specified area to quickly zoom in to that location. You can then make a box around another area to zoom again, if…

support:new_map_dashlet_size_follow_me_capabilities

2010-02-04T14:45:48-06:00

New Map Dashlet Size and Follow me Capabilities: We recently made some new enhancements to our Dashboard Maps. Now you can size them in any of 4 heights (and the width is determined by the dashboard style you choose). Additionally, we allow you to display 8 maps per window now, vs. 4. You can still open as many windows as your PC is OK with.

support:new_map_dashlet_sizes

2012-01-09T13:30:25-06:00

>>Back to Support We recently made some new enhancements to our Dashboard Maps. Now you can size them in any of 4 heights (and the width is determined by the dashboard style you choose). Additionally, we allow you to display 8 maps per window. You can still open as many windows as your PC can handle.

support:new_mapping_and_dashlet_features_for_touch-pad_devices_e.g._ipad_iphone

2010-06-28T10:23:29-06:00

New Mapping and Dashlet Features for Touch-pad Devices (e.g. iPad, iPhone) Touchpad clients such as the iPad and iPhone do not allow the same “drag and drop” or “pan” capabilities as a mouse and a browser, so we had to make a few additions.

support:new_odometer_history_management_capabilities_and_display

2010-07-14T15:04:25-06:00

New Odometer History Management Capabilities and Display Odometer readings can now be more closely monitored and corrected with some newly-added improvements. Editing Odometer readings on the Manage Vehicles and Groups page: Find historical odometer readings: Zooming in to a particular section of historical odometer readings: >>Back to Support

support:new_panic_alert_and_power_cycle_alerts

2010-05-18T13:42:41-06:00

>>Back to Support We have had a few customers require alerts for panic buttons which they wire to our GO-3000 and GPSI-4000 devices, as well as “power cycle” alerts (due to tampering, battery changes, etc.). To set up one of these alerts go to the Alerts Manager:

support:new_recent_alerts_dashlet

2010-05-25T12:42:43-06:00

New “Recent Alerts” Dashlet A couple weeks ago, an customer with ambulances asked if we could give them a dashlet which showed a list of recent landmark visits. Presumably they wanted to know when their medical personnel arrived/left certain hospitals. That was too “specific” to just their one particular request, so we opened the requirement up to fit more than just that one need. I had our developers work on an “alert ticker” (we call it “Recent Alerts” on the Dashboard).

support:new_routing_dashlet_capabilities

2010-01-13T10:28:17-06:00

>>Back to Support New Routing Dashlet Capabilities This feature really helps to make sure you are saving miles/hours/dollars by streamlining your drivers’ daily route! Before I talk about this, please realize that the routing dashlet is not a standard feature, and is included with our routing package, which is an enhancement to the base GPS Insight product. You may not have access to it currently. Call your salesperson for information at 866-477-4321.

support:new_run_time_report

2008-02-17T11:25:29-06:00

>>Back to Support Run Time Report GPS Insight has created a new Run Time Report which shows you the number of hours and miles your vehicles or tracked assets have run during a particular period of time. You may run it for a certain group of vehicles (in this case “DAL” (Dallas)) for a range of dates (in this case January, 2008):

support:new_shapes_and_color_coded_vehicles_in_mobile_mapping

2010-08-31T14:08:11-06:00

New Shapes and Color Coded Vehicles in Mobile Mapping GPS Insight includes the ability to group vehicles and assign shapes to them, and also color-codes them based on what their activity is. Now that works on most mobile mapping platforms – but NOT on the iPhone, which isn’t up to date yet. :-\

support:new_sms_message_sending_capabilities_from_the_dashboard

2010-09-24T11:45:18-06:00

New SMS message sending capabilities from the Dashboard We just added the ability to select a vehicle group and send an SMS message to all those drivers from the dashboard. Simple stuff, here are a couple screen shots: Send a message to all/some of a group (only those with cell #’s assigned show up):

support:new_speed_summary_report

2010-02-03T15:59:43-06:00

The Speed Summary Report This new report shows the speeding and “slow-poke” tendencies of your individual drivers. It can be run for a month at a time, and is available here (we are running the report for just the OKL group for the month of January):

support:new_timestamps_in_garmin_dispatch_and_messaging_module

2011-07-29T11:56:09-06:00

New Timestamps in Garmin Dispatch and Messaging Module You can now check the time a Garmin Message or Dispatch Item (stop) was: * Sent by Dispatch or GPS Insight automatically or via text * Delivered to the Garmin * Viewed by the Driver * Accepted by the Driver * Marked as complete by the driver

support:new_true_idling_feature_determines_pto_time_boom_use_time_and_true_idle_time

2012-03-19T10:56:42-06:00

New True Idling Feature Determines PTO Time, Boom Use Time, and True Idle Time GPS Insight now allows you to define your input switches to create a useful “true idle” time report. We help you define what each switch “represents” in terms of both wiring as well as “what it means.” That way your idling reports can tell the difference between time spent idling vs. time with the PTO on, vs. time with the PTO on and the boom out (or pump on, or whatever you may need). This way you can t…

support:new_user

2010-11-29T11:58:16-06:00

Getting started Thank you for choosing GPS Insight. To get started, please add our website to Internet Explorer’s trusted sites and download Google Earth. * Configuring trusted sites in Internet Explorer * How to Disable Pop-up Blockers

support:new_user_preferences

2012-02-23T07:37:36-06:00

For a LONG time, in GPS Insight, speeding meant > 67 MPH, idling meant speed=0, and red meant stopped for > 60 minutes. A customer recently asked for us to change this to 72 MPH, idling for > 5 minutes, and stopped for > 120 minutes. We made an exception for them and it now shows up as such on the map, as well as on the legend:

support:new_vehicle_icons_available

2012-04-25T14:07:14-06:00

New Vehicle Icons Available We have just added many new icon choices for you to use to distinguish your various types of trucks: It’s very easy to associate various vehicles or groups of vehicles with the different truck types and shapes within GPS Insight:

support:next_generation_alert_capabilities

2009-04-05T21:59:37-06:00

>>Back to Support GPS Insight Next Generation Alert Capabilities The alerts system has been updated to incorporate odd-hours and a landmark filter into each of the alert types. In addition, ALERTS now have the ability to send a copy of the alert to the driver of the vehicle which generated the alert.

support:now_add_a_stop_name_to_a_garmin_dispatched_address

2011-02-11T08:01:15-06:00

Now Add a Stop Name to a Garmin Dispatched Address We added the ability to “name” your address now within GPS Insight’s Garmin dispatch module. Now your drivers will see the name, as well as the address (so they’ll still know which building to go in).

support:now_select_stop_time_in_the_menu_of_the_location_dashlet

2010-10-26T16:08:42-06:00

Now select ‘Stop Time’ in the Menu of the Location Dashlet A customer recently asked us: From: Sent: Thursday, October 21, 2010 11:56 AM To: support Subject: Location list Is it possible to have the time the vehicle stopped at a location rather than how long it has been stopped be displayed on the vehicle location list? For example 2:35 p.m. rather than stopped for 10 minutes.

support:now_you_can_click_through_graphs_to_reports_then_maps_in_gps_insight

2011-09-07T17:56:11-06:00

Now you can Click through Graphs to Reports (then Maps) in GPS Insight Our new Graph dashlets now allow you to click on individual items in order to instantly run a supporting report: The report is then shown in a new Browser window or tab: Then you can continue to click through and choose to view the data in a Google Earth (or standard map) window:

support:odometer_reading_corrections_fix_historical_and_future_mileage_in_gps_insight

2011-04-19T11:05:23-06:00

Odometer Reading Corrections Fix Historical and Future Mileage in GPS Insight 100% accurate odometer readings within GPS? Yes, finally! We recently completed significant changes to our handling of odometer readings across all types of GPS tracking devices.

support:one-time_sms_setup

2010-11-09T13:20:45-06:00

Back to Get the current location of a vehicle or vehicle group Back to Set a landmark from a current vehicle location Back to Find vehicles closest to a specified vehicle One-Time Setup To use GPS Insight SMS messaging capabilities you must authorize your phone with the username and password you use to log on to your account. Your phone will remain authorized until you log in with a different username and password.

support:panic_switch_and_power_cycle_alerts

2010-05-18T13:44:51-06:00

support:polygon_shaped_geofences_and_custom_reports

2007-05-26T11:41:52-06:00

>>Back to Support GPS Insight now has limited support for polygon-shaped Geofences. This means that you can now draw EXACT geofences around your yard, customer site, drop-off, etc. and report on ONLY that activity. A large number of reports will ultimately be available, as well as custom ones which may help your exact situation.

support:preview_of_our_new_interface

2011-04-19T10:17:37-06:00

Preview of our New Interface After loading our “horizontal” interface with 79 distinctly different options (not all are available under every user name), we are FINALLY going to make the interface a little easier to use and more convenient for all.

support:quantify_irs_taxable_mileage

2010-06-16T10:29:08-06:00

Quantify IRS Taxable Mileage We added some functionality to our product to help a customer with a recent IRS reality: Personal usage of take-home vehicles is taxable as income. Now it’s pretty easy to quantify just how much of that usage is taxable using GPS Insight.

support:registering_your_first_3500_device_with_gps_insight

2011-01-05T12:55:52-06:00

>>Back to Support Once a unit has been installed, it needs to be registered to show up on your account. 3500 GPS units have 10-digit serial numbers beginning with 3500. When registering your first vehicle a simple two step process will ensure that your account is set up properly and you can view your 3500 units on your GPS Insight dashboard.

support:route_a_set_of_addresses_to_a_garmin_as_well_as_add_landmarks_to_a_route

2010-05-04T16:04:10-06:00

Route a Set of Addresses to a Garmin as well as Add Landmarks to a Route A route made from a list of addresses, and some landmarks, can be sent to a Garmin. Using the Route Dashlet, addresses can be pasted to create a list of destinations that are not yet landmarked: Additional destinations for the route can be added from the list of landmarks on the account: An optimized route is then created by clicking Get Route: The Route is sent to the specified Garmin by selecting the …

support:route_an_set_of_addresses_to_a_garmin_as_well_as_add_landmarks_to_a_route

2010-04-30T16:43:44-06:00

Route an Set of Addresses to a Garmin as well as Add Landmarks to a Route

support:run_a_favorite_report_with_2_clicks

2011-03-21T11:46:43-06:00

Run a Favorite/Saved Report with 2 Clicks We added a “Scheduled Reports” dashlet which allows you to simply click on a saved/scheduled report and run it in the browser at that time. This is pretty self-explanatory and available in the “Utilities” dashlets, as shown below:

support:run_time_report

2010-02-04T16:51:55-06:00

>>Back to Support Run Time Report GPS Insight has created a Run Time Report which shows you the number of hours and miles your vehicles or tracked assets have run during a particular period of time. You may run it for a certain group of vehicles (in this case “DAL” (Dallas)) for a range of dates (in this case January, 2008):

support:save_a_custom_hierarchy_group

2010-02-19T08:55:56-06:00

Save a Custom Hierarchy Group We now have support for saving a custom hierarchical view — as well as using that in a scheduled report. We still have not given access to the hierarchy to all customers, but are happy to allow you access as a beta customer if you just ask.

support:scheduled_reports_dashlet_-_run_a_report_with_2_clicks

2011-06-10T12:07:40-06:00

support:scheduled_reports_now_have_a_link_to_run_the_live_report

2011-02-21T12:02:54-06:00

Scheduled Reports now have a Link to Run the “Live” Report GPS Insight has sent over 1.27 million automated reports to our customers. We recently made them more convenient for everyone. The “Scheduled” reports never had certain links activated such as “create landmark from this stop” or embedded maps, due to security concerns.

support:scheduled_stop_reports_with_graphs

2007-03-29T12:04:31-06:00

>>Back to Support GPS Insight now offers a nightly (or daily) scheduled, consolidated stop report. This report includes graphs of the vehicle’s activity and stop times. Below is a sample screen shot -- Call your salesperson or email us at orders@gpsinsight.com in order to get this report sent daily for any/all of your vehicle groups. It is part of the scheduled reports suite, and may incur an additional per-vehicle/month charge from $1-4 depending on your number of units installed.

support:send_driver_alerts_in_their_time_zone_now

2011-10-05T16:28:42-06:00

Send driver alerts in THEIR time zone now Since alerts are sent in the USER’s time zone, and can be “copied” to the driver him or herself, there is sometimes a time zone conflict with the alert. We have enhanced GPS Insight to ensure that alerts are sent to the driver in the time zone they are associated with in the system.

support:set_a_landmark_from_a_current_vehicle_location

2010-11-09T12:36:20-06:00

support:set_a_vehicle_s_current_odometer_value_via_text_message

2010-11-09T12:45:02-06:00

Query Format To set a vehicle’s current odometer value via text message: Text “gps [vehicle name] odo [odometer value]” to 477477. * Change [vehicle name] to a vehicle you want to update. * Change [odometer value] to the vehicle’s current odometer.

support:should_i_update_to_vista

2007-06-03T00:40:11-06:00

>>Back to Support Should I update to Vista? Microsoft Windows Vista is a very nice new operating system, and has several benefits, but also has drawbacks. Google Earth seems to work slightly faster on a properly configured Vista box, but it is not worth changing Operating System over.

support:sms_query_documentation

2012-03-27T12:10:31-06:00

>>Back to Support GPS Insight offers several services based on queries. You can use these services from any standard cell phone with SMS service, use the same syntax from an attached Garmin device or an authorized email address. Each of these is based on a message from your device to our service (query) and a response from our servers to your phone (response).

support:speed_maps_for_enhanced_map_users

2008-02-17T11:25:04-06:00

>>Back to Support Speed Mapping in GPS Insight Knowing who is speeding isn’t always enough unless you can put it in context. We added new capabilities to our speeding reports in order to allow you to map speed activity, group by vehicle, date, or speed, and generally give our customers more insight into their vehicles’ speeding activity and whereabouts.

support:speed_summary_report

2010-10-27T11:18:23-06:00

>>Back to Support The Speed Summary Report This new report shows the speeding and “slow-poke” tendencies of your individual drivers. It can be run for a month at a time, and is available here (we are running the report for just the OKL group for the month of January):

support:standard_troubleshooting_steps_for_non-reporting_units

2010-03-24T10:42:05-06:00

>>Back to Support [Troubleshooting Steps for Non-Reporting Units] In order to provide the most comprehensive support for troubleshooting GPS units, our Technical Support team would like for you to take a moment to perform the following steps before contacting a GPS Insight support technician. POWER: Verify that the device has a sufficient power source, is receiving a steady supply of power, and is properly connected to the power source. In order to determine power, check the unit’s…

support:standard_troubleshooting_steps_for_stuck_vehicles

2010-03-24T11:21:34-06:00

>>Back to Support [Troubleshooting steps for "stuck" vehicles] A “stuck” vehicle is a vehicle that reports ignition-on status but is not updating its location correctly. In order to provide the most comprehensive support for troubleshooting “stuck” GPS units, our Technical Support team would like for you to take a moment to perform the following steps before contacting a GPS Insight support technician. Note: In order for the device to update location correctly it needs to be …

support:stop_notes_sms_driver_notes

2010-11-08T12:03:39-06:00

>>Back to Support Stop Notes are designed so drivers can log their activity at stops throughout the day. At the stop the driver uses SMS messaging to log a Stop Note. Those notes are then accessible either through a 3D History map or a Stop Notes report.

support:time_range_drop_down_for_activity_detail_reports

2010-05-18T13:56:25-06:00

>>Back to Support GPS Insight has made Activity Detail Reports more specific. Instead of running the report on an entire day, you can select a specific time range you would like to see. The time range is also available when setting up Scheduled Reports.

support:traffic_added_to_dashboard_and_gps_insight_mapping

2011-08-30T11:56:10-06:00

Traffic Added to Dashboard and GPS Insight Mapping GPS Insight has supported traffic for years via Google Earth. Finally we’re bringing real-time traffic data to the dashboard and 2D mapping. Here’s a screenshot: Just a single click and you’ll get real-time, color-based traffic overlays in your maps.

support:update_odometer_readings_or_vehicle_labels_from_a_spreadsheet

2011-08-17T17:50:25-06:00

>>Back to Support Vehicle odometer and/or label information can now be uploaded via spreadsheet. Go to Account -- Admin -- Vehicle Administration and click Open. Select Update multiple vehicles from a spreadsheet in the Additional Vehicle Options box. Select either Update Odometer Waypoints or Update Vehicle Labels. Click Browse, locate the spreadsheet file and click Upload Now. (For now, the spreadsheet should be saved in .csv format.) The spreadsheet should contain the…

support:upload_a_spreadsheet_of_odometer_readings_from_a_fleet_management_system_to_automatically_sync_them

2010-08-24T17:03:31-06:00

Upload a Spreadsheet of Odometer Readings or Vehicle Labels (from a Fleet Management System) to Automatically Sync Them Vehicle odometer and/or label information can now be uploaded via spreadsheet to update the website. First, open the Spreadsheet Importer from the top of the website: Next, select either Update Odometer Waypoints or Update Vehicle Labels, browse for, and click Upload Spreadsheet to load the file with vehicle information. (For now, the spreadsheet should be saved in …

support:vehicle_icon_shape_choices

2008-10-15T19:56:06-06:00

>>Back to Support 10 new icon shape choices for your vehicles in GPS Insight's enhanced mapping GPS Insight has recently enabled its customers to choose a different shape for each group (or single) of vehicles within its mapping. This is convenient for when different types of vehicles are shown at once, or you need to distinguish between different branches.

support:vehicle_selector_filters_now_change_the_vehicles_shown_on_the_dashboard_maps

2011-03-21T11:56:02-06:00

Vehicle Selector Filters Now Change the Vehicles Shown on the Dashboard Maps When you filter the list of vehicles in your vehicle selector dashlet now, any maps it is tied to (via dashlet group letter) now restrict which vehicles are shown. This is convenient if you have a large number of vehicles, but only want to see a certain number of them by either filtering or un-checking them in the vehicle selector dashlet:

support:view_garmin_message_and_stop_status_within_the_garmin_dashlet

2012-02-23T07:41:12-06:00

I send myself test and actual messages/stops all the time in my car. I have a Garmin in my cars (even the one with the in-dash Garmin) so I can easily use and test our Garmin capabilities, which are really useful. I looked at the Garmin Dashlet on our account today and noticed I had a number of unread/inactive messages/stops which I KNOW I read. But in order for them to show up as read or allow the driver to reply to them, you need to actually click on them, which I hadn’t done.

support:what_are_some_things_i_absolutely_need_to_know_in_order_to_use_google_earth

2007-07-03T00:28:03-06:00

>>Back to Support GPS Insight Specific Commands * When requesting a “3-D Current Status map”: In order to zoom down to the vehicles listed in your account, double-click the new Google Earth place located in “Temporary Places” on the left toolbar. If the “Auto-fit All Vehicles” box is checked, this will turn on the auto-zoom feature which will continue to auto-zoom once per minute. This is useful for an unattended “big screen” dispatch view.

support:what_are_the_keyboard_shortcuts

2007-03-14T08:08:02-06:00

>>Back to Support This link will take you to Google’s definitive list of keyboard shortcuts: Google Earth Keyboard Shortcuts Google Earth Navigation Controls >>Back to Support

support:what_is_a_map_group_and_how_do_i_create_one

2010-01-06T16:20:04-06:00

>>Back to Support A Map Group is a group of dashlets that are linked to a specific Map. For example if the Map dashlet is grouped with the Location dashlet you can click on a vehicle in the Location dashlet and its location will appear in the linked Map. It’s useful when you have multiple vehicle groups that you track on multiple maps throughout the day. Dashlets that can be added to a Map Group include: Map, Location, Alerts, Landmarks, Stop Locations, and Closest To. Below is an…

support:when_scheduling_reports_why_does_my_e-mail_address_show_in_a_strange_format

2008-02-17T11:01:22-06:00

>>Back to Support GPS Insight keeps your email in a specially encoded format for you automatically to ensure that we are able to properly handle any automated emails which are sent. This includes alert notifications, scheduled reports, newsletters, etc.

support:why_are_path_lines_so_thin_in_google_earth

2007-05-26T11:06:06-06:00

>>Back to Support Why are path lines so thin in Google Earth on Vista? Microsoft Windows Vista is still a very new product, and as such, many of the video drivers are not 100% correct. Some customers find that their video driver does not properly support the necessary “DirectX” calls to properly size Google Earth lines. Google has acknowledged this issue and there is a workaround.

support:why_are_there_both_odometer_and_measured_readings_and_why_do_they_differ

2009-06-16T13:56:58-06:00

>>Back to Support Since the GPS Insight product gets accurate mileage data from the engine’s computer (with most vehicles), we are able to get actual odometer readings and distances direct from the vehicle. However, we only pull an odometer roughly every 20-40 minutes. We typically get location updates every 1-2 minutes, depending on stop activity.

support:why_did_my_google_earth_screen_go_crazy_lock_up_and_look_like_gibberish

2007-06-03T00:56:50-06:00

>>Back to Support why did my google earth screen go crazy lock up and look like gibberish? BECAUSE YOU HAVEN'T UPGRADED TO 4.1 YET DOWNLOAD the newest version of Google Earth at earth.google.com and this problem will never recur. The remainder of this article discusses prior versions, and possibly under-powered PC situations: This happens when you have far too many items open for Google Earth to handle. It is a known issue with Google Earth and can be avoided by simply not keeping everyt…

support:why_do_i_keep_getting_a_download_error_when_trying_to_view_a_3d_map

2007-10-08T14:07:47-06:00

Why do I keep getting a Download Error when trying to view a 3D map? - When Google Earth automatically updates it sometimes reset the file associations in Windows. We’ve found this problem especially true when installing Google Sky. You should get an error similar to below.

support:why_does_3d_mapping_stop_working_after_installing_google_sky

2007-09-12T12:50:32-06:00

Occasionally after installing Google Sky Windows no longer knows how to open 3D maps. To fix Windows: * Open My Computer * Go to Tools -> Folder Options * Select File type, then scroll down to KMZ / KML and click Restore for each.

support:why_does_it_say_fetch_of_network_link_failed_and_what_do_i_do_now

2007-04-07T22:06:06-06:00

>>Back to Support This happens when there is a temporary problem with either your local network or the network between your PC and our GPS Insight servers. This often occurs on wireless networks where temporary interruptions occur. Always choose the “Ignore” option and the next time the link refreshes (every minute) it should display your vehicle’s correct location.

support:why_does_it_say_i_am_not_authorized_for_certain_functions

2007-03-16T22:59:30-06:00

>>Back to Support Some of our GPS Insight enhancements are not included in the base (Standard) package. The most frequently requested enhancement is mapping, whether 2-D enhanced mapping with satellite images or 3-D enhanced mapping with Google Earth support.

support:why_does_my_current_status_time_out_in_google_earth

2008-02-25T07:47:51-06:00

>>Back to Support You are receiving this message in Google earth because your current status network link is requesting an update too frequently. Typically this is because you have several copies of the same current status link within “My Places” in Google Earth.

support:why_does_state_mileage_reporting_require_that_i_also_pay_for_3-d_enhanced_mapping

2007-03-22T15:19:34-06:00

>>Back to Support State Mileage Reporting is an optional enhancement that can be purchased in addition to the standard GPS Insight product offering. It requires data that is only available with the 3-D mapping enhancement. Additionally it requires the 3-D mapping capabilities in order to confirm the accuracy of the data. This is then summarized for the reporting period.

support:why_does_the_bottom_half_of_the_browser_show_up_as_page_cannot_be_found

2007-03-20T15:38:00-06:00

>>Back to Support Why does the bottom half of the browser show up as ‘Page cannot be found’? This happens when trusted sites area of the web browser are not set up correctly. The instructions are documented in how_and_why_do_i_configure_trusted_sites_to_work_with_gps_insight. Pay close attention to uncheck the “Require server verification (https:) for all in this zone” checkbox. If this box is still checked, *.gpsinsight.com and *.networkcar.com sites will start with “https:” a…

support:why_does_zooming_out_work_differently_in_google_earth_4.3

2008-04-20T19:38:45-06:00

>>Back to Support Google automatically tilts the earth back to “straight down” when zooming out, which is different than previously. In order to change this back to the previous behavior, uncheck “Automatically tilt while zooming” under Options/Navigation as shown below:

support:why_don_t_the_lines_always_follow_the_road

2008-12-12T23:21:45-06:00

>>Back to Support GPS Insight typically provides 2 minute updates of your vehicles’ location. (30 and 60 second, as well as custom plans, are available for a reasonable additional fee) We do not know the exact route the vehicle took, therefore we do not try to guess what route connected those 2 locations, 2 minutes apart.

support:why_is_the_calendar_not_visible_or_readable_in_my_browser

2007-08-15T16:16:22-06:00

>>Back to Support It is possible that the screen is not wide enough for to display the calendar correctly. We do not recommend using a screen resolution less than 1024×768 pixels. To change the screen resolution right click on the background, choose properties, and adjust the “Screen Resolution” slider. Make sure that “Color Quality” shows at least Medium or High (16 bit or 32 bit) to ensure that mapping, particularly satellite or 3-D mapping, looks correct on the computer.

support:why_is_the_calendar_not_visible_readable_in_my_browser

2007-03-25T11:11:35-06:00

support:you_can_attach_pictures_to_stops_now_in_gps_insight

2011-07-05T12:06:02-06:00

You Can Attach Pictures to Stops Now in GPS Insight Using your smart phone, you can now attach a picture from the field to any stop’s detail. Here’s how it works: Take a picture that you want associated with your stop (or someone else’s stop, if you’re a supervisor in the field) — this can even be a screen shot from a dispatch system, etc.